Refund policy
At Pawfectly Loved, we strive to ensure your satisfaction with every purchase. Please read our refund policy carefully:
Damaged or Defective Products:
- We will offer a full refund or replacement for products that are damaged or defective upon arrival.
- If you receive a damaged or defective product, please contact us at contact@pawfectlyloved.com within 14 days of delivery.
- To be eligible for a refund or exchange, the product must be unused and in the same condition that you received it.
- Proof of purchase, such as order number or receipt, is required for all refund or exchange requests.
Non-Returnable Items:
- Personalized or customized items are not eligible for refunds or exchanges unless they are damaged or defective.
Return Process:
- To initiate a return or exchange, please email us at contact@pawfectlyloved.com with your order details and a description of the issue.
- We will provide instructions on how to return the product.
- Customers are responsible for return shipping costs.
Refund Timeline:
- Once your return is received and inspected, we will send you an email notification regarding the status of your refund.
- Refunds will be processed back to the original payment method used for the purchase.
- Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or credit card company's processing time.
Contact Us: If you have any questions about our refund policy or need assistance with a return, please contact us at contact@pawfectlyloved.com. Our customer service team is here to help!